Dine@Home Frequently Asked Questions
If you want to know more about what we’re doing in our restaurants, please read the FAQs below
Q: How are you making delivery safe?
A: We’re doing as much as we possibly can by working closely with our delivery partners and restaurant teams to ensure compliance with the latest government guidelines. Prior to collection, all orders will be sealed.
Q: How are you making Click & Collect safe?
A: We have socially distanced waiting areas, allocated time-slots for collectiong, limiting the number of people collecting an order. You have the ability to pay. Our team members will be wearing face masks unless medically excempt and hand santiser is required on entry. Frequent handwashing takes place throughout our operating hours.
Q: How do I find out if my local Prezzo is open for takeaway and delivery?
A: You can find out whether your local Prezzo is offering Click & Collect and delivery services by clicking here. Just search for your restaurant and you'll be able to find any details on opening times.
Q: My eGift Card has expired
A: All eGift Cards have been automatically extended until August 2021. You don't need to do anything - simply bring in your voucher once our restaurants reopen and it will be valid for use.
Q: Do I have to give my details for Test & Trace?
A: Yes, you do. We have always actively supported the NHS Test & Trace system but up until now it has been optional for customers to provide their information. It is now a legal requirement for us to collect contact information from every party who visits Prezzo.
Q: I have a voucher from a parner which is due to expire, can you extend it?
A: Our partner Buyagift are offering extensions on vouchers, please visit https://myvoucher.buyagift.co.uk/Account/MyVoucher
Our partner Red Letter Days are offering extension on vouchers, please visit https://redeem.redletterdays.co.uk/Account/MyVoucher
Tesco will be contacting holders of Tesco Tokens directly about their vouchers. Please wait for their email.
We are in discussions with our other partners to understand if they will be extending vouchers too. Please contact them directly if you require an extension. We will also update this page when we get further information.
Q: My physical gift card has expired
A: If you have a physical gift card these we will have to be extended. please contact us two weeks prior to visiting and provide us with your 16 digit physical gift card number in this format XXXXXXXX - XXXXXXXX
Please contact our Guest Relations team to have your physical card extended.
Q: Will your teams be wearing masks?
A: Yes. Unless they’re medically exempt, all staff will be wearing face masks. This is in addition to all the other covid-secure measures we have in place across all our restaurants.
Q: Do I need to wear a face mask?
A: We’ll ask you to wear a face mask when you arrive to pick up your order.
Q: Can I get COVID 19 from food?
A: There is absolutely no evidence to suggest that the virus can be transmitted through food. Plus, we’re doing everything we can to reduce the risk of virus transmission, through increased cleaning and hygiene protocols.
Q: How do you make sure Prezzo staff don't have COVID 19?
A: We’re using daily health trackers for all of our team members. These must be completed every day, before they leave home. Our teams also have been provided with details of what they need to do if they’re experiencing symptoms themselves or have come into contact with someone with COVID19.
Our team members are fully supported if they need to self-isolate and they have access to the latest health information and guidance via our internal app.